Sanctuary

Our Return and Refund Policy was last updated July 27, 2023

Thank you for shopping at www.candlelitpoetry.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Refunds and Returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator.

We do not accept returns at the Candle Lit Poetry & Fragrance Company at this time. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

● By visiting this page on our website: https://www.candlelitpoetry.com/

● By sending us an email: clpoetry.fatimah@gmail.com

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

 

Please be aware that all of our products are handmade in a home space. Therefore, our products are cafted with holistic intention and love, which could take more time than products produced in a factory facility.

 

 

Domestic Shipping Rates and Estimates

 

 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

 

 

 

 

 

 

 

 

Shipping option

 

 

 

Estimated delivery time

 

 

 

Price

 

 

 

 

 

Option 1

 

 

 

1 to 3 business days

 

 

 

according to weight and local courier pricing

 

 

 

 

 

 

 

 

 

 

 

 

Local Delivery

 

 

Free local delivery is available for orders over $100 within 20 miles in Cleveland area. For orders under $100, we charge a $15 fee for local delivery.

 

 

Deliveries are made from 3pm-6pm on Monday thru Wednesday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

 

 

 

 

 

In-store pickup

 

 

You can skip the shipping fees with free local pickup at Cleveland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

 

 

Our in-store pickup hours are 10am-12:30pm on Thursdays. Please have your order confirmation email with you when you come.

 

 

International Shipping

 

 

We do not offer International Shipping at this time.

 

 

How do I check the status of my order?

 

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at clpoetry.fatimah@gmail.com with your date and order number, and we will look into it for you.

 

 

 

 

 

Shipping to P.O. boxes

 

 

Candle Lit Poetry &Fragrance Company currently does not ship to P.O Boxes.

 

 

Refunds, returns, and exchanges

 

 

Returns

 

 

We do not accept returns at the Candle Lit Poetry &Fragrance Company .

 

 

In the event that your order arrives damaged in any way, please email us as soon as possible at clpoetry.fatimah@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

 

If you have any further questions, please don't hesitate to contact us at clpoetry.fatimah@gmail.com.